Terms of Service

These Terms of Service ("Terms") govern your use of Zenntic ("Service"), operated by V.O.F. Zenntic (a Dutch general partnership), registered with the Dutch Chamber of Commerce (KvK) under number 42182452, VAT number NL870077065B01, based in Groningen, the Netherlands ("Zenntic", "we", "us", "our"), at zenntic.com. By using our Service, you agree to these Terms.

Zenntic is for businesses only. Our services are offered exclusively to people and organisations acting in the course of their business or profession. By creating an account you confirm that you do. Consumer protection rules that apply only to consumers, such as the right of withdrawal, therefore do not apply.

1. The Service

Zenntic offers three tools, which you can take separately or together:

• Email Sorter — connects to your Gmail or Outlook inbox via the provider's OAuth and uses AI to sort, categorise, label, and draft replies to your emails.
• Assistant — an AI assistant you place on your website and, depending on your plan, other channels. It answers your visitors using the information you give it, takes messages for you, records sales enquiries, and can book appointments in your calendar.
• LeadFinder — finds businesses that fit what you sell, using public business listings and websites.

2. Eligibility

You may use Zenntic if you:

• are at least 18 years old
• have the authority to connect the accounts you connect, such as a mailbox or calendar (they are your own, or you have permission)
• are using the Service for your business or profession, for lawful purposes

How the agreement starts

The agreement starts when you create an account and agree to these Terms, the Data Processing Agreement, and our Privacy Policy. A paid subscription starts when Stripe confirms your payment.

3. Account and Access

Connecting a mailbox or calendar

You connect your mailbox or calendar through Google's or Microsoft's own OAuth flow. You can revoke access at any time: for Google at myaccount.google.com/permissions, for a personal Microsoft account at account.live.com/consent/Manage, and for a work or school account in the My Apps portal at myapps.microsoft.com.

Your responsibility

You are responsible for keeping your login credentials secure, for ensuring the accounts you connect are ones you are authorised to use, and for any activity that occurs through your account.

Account termination

We reserve the right to suspend or terminate your account if you violate these Terms or use the Service in a way that could harm other users, your visitors, the people you contact, or the integrity of the Service.

Ending the agreement and your data

You can delete your account at any time under Account & data in your dashboard, after cancelling any running subscription. Your account and LeadFinder searches are then removed from zenntic.com at once. Data in the Email Sorter and the Assistant is deleted within 30 days, as described in the Data Processing Agreement. Payment records are kept for 7 years, as Dutch tax law requires. An account whose email address is never confirmed, and that bought nothing, is deleted after 30 days.

4. Subscription and Payment

Billing

Zenntic is a paid subscription service, billed monthly per tool. By subscribing, you authorise us to charge your payment method on a recurring monthly basis.

Pricing

Current pricing is listed at zenntic.com. Prices include 21% Dutch VAT. We reserve the right to change pricing with 30 days notice to existing subscribers.

What a plan includes

For the Assistant, your plan determines which channels and features you can use, such as website chat, calendar booking, email, WhatsApp, or phone. You can switch the channels in your plan on and off yourself on your Assistant page. Channels outside your plan can be added on request.

Cancellation

You may cancel your subscription at any time from Plans & billing in your dashboard. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.

Failed payments

If a payment fails, our payment provider will retry it. If payment remains unresolved, we may suspend your account until it is settled.

Payment processing

All payments are processed by Stripe. We do not store your payment details.

5. Acceptable Use

You agree not to use Zenntic to:

• process content that is illegal
• circumvent the terms of service of Gmail, Outlook, Google Calendar, Microsoft 365, or any other connected service
• attempt to access other users' data
• reverse engineer, copy, or resell the Service
• send spam or unsolicited bulk email
• have the Assistant mislead your visitors, for example about prices, availability, or the fact that they are talking to an AI assistant
• hide or remove the notice that tells visitors they are talking to an AI assistant
• have the Assistant read websites or documents you do not have the right to use
• conduct any activity that violates applicable law

6. AI-Generated Content

Zenntic uses AI models to do its work: the Google Gemini API for the Email Sorter's summaries, categories, and draft replies, and Anthropic's models for the Assistant's replies and LeadFinder's descriptions. The content needed for each task is sent to these models for that purpose only. You acknowledge that:

• AI output is not guaranteed to be accurate. Always review an Email Sorter draft before sending it.
• The Assistant answers your visitors on your behalf, without you reviewing each answer first. It can make mistakes, such as giving incomplete information or misunderstanding a question.
• You are responsible for any emails you send, including those based on Zenntic's drafts.
• We are not liable for actions taken on the basis of AI categorisation, draft content, or the Assistant's answers.

7. The Assistant

Your information

The Assistant answers with the information you give it: what you fill in on your Assistant page, your opening hours, the pages of your website you choose to have read, and any documents we add at your request. You are responsible for that information being correct and up to date, and for having the right to use it. Keep your prices, opening hours, and services current; the Assistant cannot know about a change you have not made.

Appointments

When you connect a calendar, the Assistant offers times that are free in your calendar and within the opening hours you set, and books the appointments your visitors choose. You remain responsible for honouring or changing those appointments, and for keeping your calendar and opening hours accurate.

Messages and leads

When the Assistant cannot finish something itself, or a visitor wants to buy or be contacted, it leaves a message or lead for you in your dashboard and by email. Following up on them is up to you.

Your visitors' data

For the conversations your visitors have with the Assistant, you are the controller under the GDPR and Zenntic is your processor. The Data Processing Agreement forms part of these Terms and applies to that processing. You are responsible for informing your visitors, for example in your own privacy statement, that your website uses an AI assistant provided by Zenntic, and for choosing a retention period on your Assistant page.

Usage limits

To protect the Service against abuse, the Assistant has limits per visitor and per business, such as a maximum number of conversations per hour and a daily usage budget. When a limit is reached, the Assistant pauses until the limit resets. We may adjust these limits; normal use of a small business stays well within them.

Website reading

When you have the Assistant read your website, it fetches only the pages you choose, at most 20 at a time. Read them again after you change your website.

8. Email Sorter

For the email of the people who write to your mailbox, you are the controller under the GDPR and Zenntic is your processor. The Data Processing Agreement applies to that processing. The Email Sorter never sends email and never deletes your messages: sending a draft is always your own decision.

9. LeadFinder

LeadFinder shows businesses from public sources, such as Google Places and the businesses' own websites. Results can be incomplete or out of date; check them before you rely on them.

What you do with a result is up to you, and so is the responsibility for it. When you contact a business you found, you are the controller under the GDPR, and you follow the law. In the Netherlands that means in particular (Telecommunicatiewet, article 11.7):

• you may send an unsolicited email to a company (such as a BV or NV) only if the email clearly says who you are and offers an easy way to stop receiving them;
• you may send one to a sole trader or a partnership (eenmanszaak, vof, maatschap) only if they agreed to it beforehand;
• you stop at once when someone asks you to, and tell them where you found their details if they ask.

You may not resell or publish LeadFinder results, use them for bulk email or spam, or use them for anything other than contacting businesses about your own products or services. We keep results for 12 months. We may suspend LeadFinder for an account that breaks these rules.

10. The Free Website Check

The free website check gives an automated, indicative picture of a website. It is not a full audit, and we give no guarantee that it is complete or correct. Only check websites you own or have a good reason to look at.

11. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

In summary:

• we access your mailbox and calendar only to provide the Service
• we do not sell your data or your visitors' data
• you can download your data and delete your account yourself under Account & data in your dashboard, or ask us at [email protected]

12. Availability and Uptime

We aim to keep Zenntic running reliably, but we do not guarantee 100% uptime. We are not liable for losses caused by service downtime or interruptions, errors in AI output, delays in processing, missed or double bookings, or changes to the Gmail API, Microsoft Graph, Google Calendar, or other connected services that affect our Service.

13. Intellectual Property

All content, design, code, and branding on zenntic.com is owned by Zenntic. You may not copy, reproduce, or use our branding without written permission.

Your emails, your information, and your visitors' conversations remain yours. We claim no ownership over content processed through the Service.

14. Limitation of Liability

To the maximum extent permitted by Dutch law, Zenntic's total liability to you for any claim arising from use of the Service is limited to the amount you paid us in the three months preceding the claim.

We are not liable for indirect, incidental, or consequential damages, including lost profits, missed appointments, or loss of data.

These limitations do not apply if the damage is caused by intent or gross negligence (opzet of bewuste roekeloosheid) of Zenntic's management.

15. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes will be resolved in the courts of the Netherlands.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before significant changes take effect. Continued use of the Service after changes constitutes acceptance.

17. Contact

For questions about these Terms:
Email: [email protected]
Zenntic, Groningen, the Netherlands
Website: zenntic.com